When working mom-of-two Michelle Kelsey started Nannies on Call in 2001, it was out of necessity—she couldn’t find trustworthy high-end childcare for her daughters and it was impacting her life in a negative way. So she created what she had longed for—a professional, easy-to-use, hyper-reliable nanny service. And it caught on like wildfire (Turns out, there were a lot of moms and dads out there desperate for childcare they could count on.)
Our philosophy is simple: Parents and kids first. Always.
We never ever cut corners when it comes to your kids (and so we never cut corners when hiring nannies either). We have the most rigorous screening process in the industry—with only 10% of applicants making it through to Round 2. As a result, our nannies are widely adored and more than 95% stay with the family more than a year. Nannies who are hired have impressive skillsets, up to date certifications, and varying personalities. You tell us what you need, and we’ll connect you with a nanny that suits your family to a tee.
All our nannies have:
- CPR Training
- First Aid certification
- No criminal record
Our nannies are well-loved.
The secret to great nannies is (a) hiring incredible humans with unmatched childcare experience, and (b) treating them well. We love our nannies here and we show it. All of our nannies receive ongoing training, placements with their favourite families (hello, job happiness!), and competitive rates for their extraordinary service.
We are mothers fiercely dedicated to exceptional childcare.
The truth is: we’re a business built by mama bears. We’re working mothers who never ever settle for “okay” when it comes to our kids. So we don’t expect you to either. These are the women that make Nannies on Call hum.
Michelle Kelsey - Founder
In 2001, when her only option for childcare was her not-so-experienced 14-year-old neighbour, Michelle channeled her frustration into a business that would alleviate that same frustration for all parents. Insert angelic Hallelujah music.
Her commitment to childcare excellence and ease has led to some pretty big milestones: In 2007, Business in Vancouver named Michelle one of Vancouver’s 40-under-40 Brightest Stars. In 2008 and 2009 respectively, Nannies on Call was ranked #14 of Biggest Women-Owned Businesses in BC. Today, Michelle oversees the company’s 400 nannies and finds immense joy in connecting great families with nurturing childcare in a pinch.
Lisa Bruce - Placement Manager
Lisa’s a mom of two active children and a wife of one equally active husband who understands firsthand both the joy and overwhelm of motherhood. Lisa has been liaising between parents and nannies for over a decade. Some call her a matchmaker. We call her superhuman. When she’s not helping parents sigh relief, she’s cheering on her brood from the sidelines, cooking, and entertaining for big groups. Her background in Hospitality and Childcare make her a customer service whiz.
Kate McGeachin - Placement Manager
Kate is a Nannies on Call veteran—10 years and counting—and a mother of two! Her journey here was one filled with wanderlust and, of course, nannying. After graduating university with a degree in Psychology, Kate travelled extensively, during which time she taught English in Japan and nannied in sunny Australia and historical London, England. She’s a foodie at heart who loves to scour the internet for gluten-free, vegetarian recipes and spends her spare time camping, cycling, skiing, and hiking with her family.
Kayla Baker - Placement Assistant
Kayla has been a nanny over seas, cared for children for over 10 years, and specializes with children who are medically fragile and have special needs! Though she enjoyed childcare for many reasons, making the switch to an administrative position was a no-brainer and she couldn’t be happier. The next time she’s looking after children she hopes they will be children of her own. She is loving her role as Placement Assistant and looks forward to building her career with Nannies On Call.
Merel van den Bergh - Vancouver Nanny Recruiter
Merel studied Hotel Management and has a Bachelor in Business Administration. She’s originally from the Netherlands, and her skillset has enabled her to work in hotels all over the world—The Channel Islands, Cambodia, Australia, New Zealand. So she knows how to get things done in high-pressure environments—with a smile to boot! She brings this experience to her role recruiting nannies and always finds diamonds in the rough.
Alison Burton Williams - Ottawa and Toronto Nanny Recruiter
Silvana Felix - On-Call Manager
Silvana is a certified elementary school teacher with a Master’s of Teaching degree who lives for education. She oversees our on-call team and chats happily with nannies and clients in two languages—English and Spanish. Clients say her voice is like a cozy hug. And we humbly agree.
Kayla Goman - On-Call Booking Agent
Kayla comes to Nannies on Call with a Bachelors in Gender and Women’s studies and an extensive customer service background. In her spare time she enjoys hiking, running, trying different cuisines, exploring the city and curling up with her cat!
Karla Mudahy - On-Call Booking Agent
Karla comes from a customer service background with over 10 years experience. She enjoys heart-racing activities such as sky-diving, zip-lining and off road ATV’s.
In her spare time, you’ll find her planning her next adventure or on the Sephora website. She’s travelled to places in Mexico, The Philippines, France, Taiwan and Germany, to name just a few.
Melanie Bennett - On-Call Booking Agent
Natasha Quan-Vie - Calgary Nanny Recruiter
Natasha was raised in Calgary for most of her life but moved to Sydney Australia for 9 years to finish off her studies and started her career as a recruiter. Knowing the importance of family, Natasha and her three amazing daughters moved back to Calgary to start a new adventure. Not only she is a mother and a recruiter, in her free time she loves coaching the youth program for track and field.
Arathi Aravind - Recruitment Assistant
Arathi studied Hospitality & Tourism and has a master’s degree in Marketing and Advertising. She’s originally from India, but her love for travel has led her to travel all over the world and to also live in England for 2 years of her life, while pursuing her degree in Leeds. She was a writer back in India and continues to pursue her passion for words through her short stories and poetry. She has also volunteered at low-income schools in India and Leeds, where she helped teach kids English and rediscover their love for reading. For now, she spends her spare time discovering what Vancouver has to offer and reading (sometimes at the same time!).
Deborah Shure - Nanny Payroll Services Provider
Deborah is our numbers girl. She has an Honours Bachelor of Mathematics, a busy family life as a mom of three, and is the creator of NannyTax®—the premier nanny payroll service in Canada. She does what most family employers dread: domestic payroll. And she likes it, too!
I just wanted to thank you, once again, for coming to my aid at the last minute! Nannies on Call have never failed to disappoint when I am in a jam, and have always provided top class nannies! Xenia was no exception. She was warm and friendly, and my 15 month old took to her immediately. She asked all the right questions on arrival, putting me at ease and allowing me to go to work knowing that my baby was safe and happy! Xenia took my son to the local playgroup, out for a walk, and played with him at home – he had a blast! Thank you, Nannies on Call, you are lifesavers!