When working mom-of-two Michelle Kelsey started Nannies on Call in 2001, it was out of necessity—she couldn’t find trustworthy high-end childcare for her daughters and it was impacting her life in a negative way. So she created what she had longed for—a professional, easy-to-use, hyper-reliable nanny service. And it caught on like wildfire (Turns out, there were a lot of moms and dads out there desperate for childcare they could count on.)

Our philosophy is simple: Parents and kids first. Always. 


We never ever cut corners when it comes to your kids (and so we never cut corners when hiring nannies either). We have the most rigorous screening process in the industry—with only 10% of applicants making it through to Round 2. As a result, our nannies are widely adored and more than 95% stay with the family more than a year. Nannies who are hired have impressive skillsets, up to date certifications, and varying personalities. You tell us what you need, and we’ll connect you with a nanny that suits your family to a tee.

All our nannies have:

  • CPR Training
  • First Aid certification
  • No criminal record

Our nannies are well-loved.

The secret to great nannies is (a) hiring incredible humans with unmatched childcare experience, and (b) treating them well. We love our nannies here and we show it. All of our nannies receive ongoing training, placements with their favourite families (hello, job happiness!), and competitive rates for their extraordinary service.

We are mothers fiercely dedicated to exceptional childcare.

The truth is: we’re a business built by mama bears. We’re working mothers who never ever settle for “okay” when it comes to our kids. So we don’t expect you to either. These are the women that make Nannies on Call hum.

 
 
Michelle Kelsey - Founder

In 2001, when her only option for childcare was her not-so-experienced 14-year-old neighbour, Michelle channeled her frustration into a business that would alleviate that same frustration for all parents. Insert angelic Hallelujah music.

Her commitment to childcare excellence and ease has led to some pretty big milestones: In 2007, Business in Vancouver named Michelle one of Vancouver’s 40-under-40 Brightest Stars. In 2008 and 2009 respectively, Nannies on Call was ranked #14 of Biggest Women-Owned Businesses in BC. Today, Michelle oversees the company’s 400 nannies and finds immense joy in connecting great families with nurturing childcare in a pinch.

 
 
Lisa Bruce - Placement Manager

Lisa’s a mom of two active children and a wife of one equally active husband who understands firsthand both the joy and overwhelm of motherhood. Lisa has been liaising between parents and nannies for over a decade. Some call her a matchmaker. We call her superhuman. When she’s not helping parents sigh relief, she’s cheering on her brood from the sidelines, cooking, and entertaining for big groups. Her background in Hospitality and Childcare make her a customer service whiz.

 
 
Kate McGeachin - Placement Manager

Kate is a Nannies on Call veteran—10 years and counting—and a mother of two! Her journey here was one filled with wanderlust and, of course, nannying. After graduating university with a degree in Psychology, Kate travelled extensively, during which time she taught English in Japan and nannied in sunny Australia and historical London, England. She’s a foodie at heart who loves to scour the internet for gluten-free, vegetarian recipes and spends her spare time camping, cycling, skiing, and hiking with her family.

 
 
Kayla Baker - Placement Assistant

Kayla has been a nanny over seas, cared for children for over 10 years, and specializes with children who are medically fragile and have special needs! Though she enjoyed childcare for many reasons, making the switch to an administrative position was a no-brainer and she couldn’t be happier. The next time she’s looking after children she hopes they will be children of her own. She is loving her role as Placement Assistant and looks forward to building her career with Nannies On Call.

 
 
Merel van den Bergh - Vancouver Nanny Recruiter

Merel studied Hotel Management and has a Bachelor in Business Administration. She’s originally from the Netherlands, and her skillset has enabled her to work in hotels all over the world—The Channel Islands, Cambodia, Australia, New Zealand. So she knows how to get things done in high-pressure environments—with a smile to boot! She brings this experience to her role recruiting nannies and always finds diamonds in the rough.

 
 
Rupanshi Anand - Toronto Recruiter

Rupanshi did her bachelors in Home Economics, has an MBA in Marketing & HR and is currently pursuing her Human Resource Professional certificate from Ryerson University in Toronto. Originally from India, this Harry Potter fan is an avid fiction reader, a gym fanatic, a traveller and favourite aunt to her multiple nieces & nephews. She is a hard worker and loves the puzzle of finding the right person for the right job. She brings in positivity and a “never give up” attitude to the team.

 
 
Alison Burton Williams - Ottawa Nanny Recruiter

Alison has layers of talent. This former nanny also worked in hospitality for Fairmont Hotels and owned her own B&B in the Gulf Islands. When she moved to our nation’s capital, we asked her to head up our Ottawa expansion, she was up for the adventure. So was her son, an action, fun-loving toddler who’s just as keen on adventure as she is.

 
 
Silvana Felix - On-Call Manager

Silvana is a certified elementary school teacher with a Master’s of Teaching degree who lives for education. She oversees our on-call team and chats happily with nannies and clients in two languages—English and Spanish. Clients say her voice is like a cozy hug. And we humbly agree.

 
 
Kayla Gorman - Recruitment Assistant

Kayla comes to Nannies on Call with a Bachelors in Gender and Women’s studies and an extensive customer service background. In her spare time she enjoys hiking, running, trying different cuisines, exploring the city and curling up with her cat!

 
 
Melanie Bennett - On-Call Booking Agent

Melanie is a mom of a “tweenager” who constantly keeps her on her toes! She has operated her our daycare and in years past, enjoyed roles in healthcare and insurance. Her passion is people; she loves getting to know our clients and nannies!  She knows first hand the struggle in finding reliable, trustworthy and experienced childcare, so it thrills her to be able to provide our clients with top notch nannies in our On Call department. An animal lover, Melanie and her family volunteer with numerous animal welfare organizations and foster puppies until they are ready for their “furever” homes!

 
 
Deborah Shure - Nanny Payroll Services Provider

Deborah is our numbers girl. She has an Honours Bachelor of Mathematics, a busy family life as a mom of three, and is the creator of NannyTax®—the premier nanny payroll service in Canada. She does what most family employers dread: domestic payroll. And she likes it, too!

 
 
Siobhan Ryan-Bovey - On Call Booking Agent

Siobhan comes to Nannies on Call with a BA English Literature and MA degrees in Creative Writing and Western Literature. She was born in Canada, grew up in Ireland, and studied in the U.S. and in Belgium. She’s had lots of childcare and customer service experience over the years as a camp counselor and group leader in the U.S., a sports teacher at International English College in England, and as a tennis coach in Ireland and the U.S. She enjoys reading, going to the gym, listening to music, and catching up with her family and friends around the world.

I just wanted to thank you, once again, for coming to my aid at the last minute! Nannies on Call have never failed to disappoint when I am in a jam, and have always provided top class nannies! Xenia was no exception. She was warm and friendly, and my 15 month old took to her immediately. She asked all the right questions on arrival, putting me at ease and allowing me to go to work knowing that my baby was safe and happy! Xenia took my son to the local playgroup, out for a walk, and played with him at home – he had a blast! Thank you, Nannies on Call, you are lifesavers!

Tracey Flattes (Vancouver)