Have all the Nannies been pre-screened?
Our Human Resources Manager and Managers selectively choose and orientate our On Call Nannies. They ensure our nannies have been pre-screened with criminal record checks, First Aid certificates, are bonded and have at least 2 years child care experience.
Do I get to choose the nanny? Will it be the same Nanny coming every time?
The On Call is designed more for convenience than consistency. While we cannot guarantee the same Nanny for all your bookings you may request back any Nanny you have had before and request we try and get you the same nanny for your dates.
Our On Call nannies are independent contractors, not employees under a contract. Based on our experience, having one On Call nanny coming to work in a home regularly for an extended length of time, may be deemed to by your ’employee’ by the Canada Revenue Agency. CRA may then retroactively decide to charge you for CPP, ET, back taxes, penalties, interest, and potentially take away Child Tax claims.
If you prefer to have the same nanny come on a regular basis, for a period of 2 weeks or longer, we recommend using our extraordinary Placement service.
What if I need to cancel my booking?
We understand that cancellations include sick family members and emergencies so we ask that you notify the office as soon as possible if you need to cancel a date. If the booking is less than 24 hours away there is a charge to compensate the Nanny for canceling her job. (The 4 hour minimum nanny rate plus a $5 administration fee) Your credit card is charged and Nannies on Call issues payment on your behalf.
Do I tip my Nanny?
Like any service industry, if you feel like you received exceptional service, tipping is graciously accepted but not mandatory.
Can my child’s friend also be present at the booking?
Absolutely! Please notify the office of the additional child from another family (friend, cousin etc;) and share if they have any special needs or severe allergies. It is an additional $3/hr for a child from another family.
Why can’t the Nannies do housework?
The Nannies are professional nannies so child care is their sole responsibility while in your home. The Nannies can perform all duties that fall under the child care umbrella such as prepare meals for the children and clean up after themselves.
May I have a Nanny for 2 hours in the morning and then have her/him come back for 2 hours in the afternoon?
Each booking is a 4 hour minimum of consecutive hours and cannot be broken up through the day.
Can the Nannies drive with my children?
Our On Call nannies are not able to drive with the children however they are able to walk, take transit or a taxi to activities you have notified us about.
How do I pay the nannies?
Nannies are paid directly by you at the end of their booking by cash or cheque. The nannies do not carry change so please have the exact amount. You will be issued a receipt after each booking with Nannies on Call.
What if I come home earlier than the time I booked?
You will only pay for the time used as long as it is the minimum of 4 hours. The Nannies will bill on the quarter of the hour.
What if I want to stay out later than I booked?
We ask for the “maximum” amount of hours you plan on booking but if believe you may be later we ask that you please address this to the office or when your Nanny arrives. Often Nannies are pleased to stay longer but the nanny may have another booking, personal plans or must factor in getting home by transit so please respect their time.
Can I book a nanny to stay overnight for a week/weekend?
Our Nannies are happy to stay overnight with your family. Please call the office to discuss the arrangement and we are happy to go over how it can work for you.
May I meet the Nannies before they come to my home?
The On Call service is not designed for this but we would be happy to try and arrange a 4 hour minimum paid booking for a nanny who is coming for future booking.
What is a “Manny”?
This is a term of endearment for a male Nanny with Nannies on Call.
May I have the Nanny’s phone number?
We are not able to provide you with the Nanny’s personal information and are happy to remain the liaison between you and the Nanny. If you need to reach the Nanny, please call the office during business hours and we will transfer the call directly to her. If the booking is past the office hours, please arrange to leave a cell phone at home or notify your Nanny to answer your house phone.
How much notice do you need to find a Nanny and can I book last minute?
We ask that as soon as you know you need a Nanny to give us a call and we will start searching for an available nanny that is suitable for the times, the ages of your child(ren) and location of the booking.
Should I have a meal for the Nanny coming?
Since the Nannies are an extension of your family for the day, it has been common practice and a nicety to share your pantry. However, please share with the agency if you wish for the Nanny to bring her own meals and or snacks and we will happily add a note so the Nanny comes prepared with their own food.
Can the Nannies administer medication?
Nannies are able to administer medication if the nanny is aware and agree and bring a form that you will sign giving them permission to administer the medication.
Do I keep my receipts for my tax purposes?
Yes, it is recommended to file them after you are issued the receipt after each booking. Unfortunately, we do not have duplicates and cannot issue past receipts upon request.
Do the Bundles of Booking Fees (‘Something Good’ & ‘Spoonful of Sugar’) and Nanny Plan Membership (‘Baroness’) expire?
Yes, they are good for one full year from the time of purchase. We kindly suggest marking it in your calendar when they expire so you don’t miss out.