Customer Service Rep Needed

Nannies On Call, an upscale boutique company with branches in Vancouver, Calgary, Toronto, and Ottawa, has an opening in their downtown Vancouver call centre for a Full-Time Customer Service Representative with a confident, upbeat, outgoing personality. This is an entry-level position with the opportunity for both mentorship and growth – in a fun, young company with genuine clients you’ll actually care about.

Full-time position with work schedule as follows:

Mondays to Thursday: 9:30AM – 6:30PM

Fridays: 9:30AM – 1:30PM

Start Date: ASAP

Job Requirements/Responsibilities and Duties:

*Respond to client and nanny requests by phone and email, and text providing courteous, relatable, efficient service

*Resolve problems at first point of contact, able to diffuse minor conflicts without escalating to management

*Actively recruit sales opportunities through both the inbound call centre and creative initiative.

Qualifications and Skills

We are looking for someone who has worked in a call centre setting, and who has:

*An impeccable and confident phone manner (natural ease and ability to connect with clients)

*Impeccable writing skills

*A creative, outgoing, positive, “can do” nature (we are a “casual” office with a “professional” image)

*Customer service/sales and call centre experience (calm, confident and polite)

*Ability to keep calm under pressure

*Able to multi-task and perform general office duties (typing, computer-friendly)

*Concierge type attitude towards service (client & detailed-oriented)

*Tech-savvy and familiar with a Mac-based work environment, Gmail and GSuite

*Ability to work independently and as part of a team

*Excellent leadership abilities

*Great work ethic and ambition

To Apply:

Please send your cover letter AND resume detailing relevant experience, Attn: Michelle Kelsey. [email protected]

Thank you to all who apply, however only successful applicants will be contacted for an interview.

Salary: $16.70 /hour

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