Customer Service Representitive

Job Description

**APPLICANTS: Cover letter AND Resume are REQUIRED.**

Nannies On Call, an upscale boutique company with branches in Vancouver, Calgary, Toronto, and Ottawa, has an opening in their downtown Vancouver call centre for a Full-Time Customer Service Representative with a confident, upbeat, outgoing personality. This is an entry-level position with opportunity for both mentorship and growth – in a fun, young company with genuine clients you’ll actually care about.

Full-time position #1 with work schedule as follows:
Mondays: 8:30AM – 1:30PM
Tuesdays: 8:30AM – 6:30PM
Wednesdays: 8:30AM – 6:30PM
Thursdays: 8:30AM – 6:30PM
Fridays: 8:30AM – 1:30PM

Full-time position #2 with work schedule as follows:
Mondays: 8:30AM – 6:30PM
Fridays: 8:30AM – 6:30PM
Saturdays: 9:00AM – 6:00PM
Sundays: 11:00AM – 5:00PM
Plus occasional additional shifts to cover for Booking Agent holidays and illnesses.
You will be working 35 hours per week, but paid for 40 hours per week.

Start Date: September 1, 2019 or ASAP for the right candidate.

Job Requirements/Responsibilities and Duties:

*Resolve problems at first point of contact, able to diffuse minor conflicts without escalating to management
*Respond to client and nanny requests by phone and email, and text providing courteous, relatable, efficient service
*Actively recruit sales opportunities through both the inbound call centre and creative initiative.

Qualifications and Skills

We are looking for someone who has worked in a call centre setting, and who has:

*An impeccable and confident phone manner (natural ease and ability to connect with clients)
*Impeccable writing skills
*A creative, outgoing, positive, “can do” nature (we are a “casual” office with a “professional” image)
*Customer service/sales and call centre experience (calm, confident and polite)
*Ability to keep calm under pressure
*Able to multi-task and perform general office duties (typing, computer-friendly)
*Concierge type attitude towards service (client & detailed-oriented)
*Tech-savvy and familiar with a Mac-based work environment, Gmail and GSuite
*Ability to work independently and as part of a team
*Excellent leadership abilities
*Great work ethic and ambition

To Apply:

Please send your cover letter AND resume detailing relevant experience, Attn: Michelle¬†Kelsey¬†[email protected]

In a world where you can send an email in a blink of an eye, we are looking for someone who stands out in a sea of applicants. Show us you care as much as we do.

Thank you to all who apply, however only successful applicants will be contacted for an interview.

Job Type: Full-time

Salary: $16.70 /hour

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