Customer Service Rep Opening!

Nannies On Call, an upscale boutique company with branches in Vancouver, Edmonton, Calgary, Victoria, Toronto, and Ottawa, has an opening in their downtown Vancouver call centre for a customer service representative with an upbeat, outgoing personality. This is an entry-level position with opportunity for both mentorship and growth – in a fun, young company with genuine clients you’ll actually care about.

Part-time position with work schedule as follows:
Tuesdays: 8:30AM – 6:30PM
Wednesdays: 8:30AM – 6:30PM
Thursdays: 8:30AM – 6:30PM

We will consider offering full-time hours to the right candidate.

Start Date:
Please send cover letter AND resume detailing relevant experience, Attn: Silvana Felix. [email protected]

Job Requirements:
*Respond to client and nanny requests by phone and email, and text providing courteous, relatable, efficient service
*Resolve problems at first point of contact, able to diffuse minor conflicts without escalating to management
*Actively recruit sales opportunities through both the inbound call centre and creative initiative.

Qualifications and Skills
We are looking for someone who has worked in a call centre setting, and who has:
*An impeccable phone manner (natural ease and ability to connect with clients)
*Impeccable writing skills
*A creative, outgoing, positive, “can do” nature (we are a “casual” office with a “professional” image)
*Customer service/sales and call centre experience (calm, confident and polite)
*Ability to keep calm under pressure
*Able to multi-task and perform general office duties (typing, computer-friendly)
*Concierge type attitude towards service (client & detailed-oriented)
*Tech savvy
*Ability to work independently and as part of a team
*Excellent leadership abilities
*Great work ethic and ambition

Salary: $16.70 /hour

In a world where you can send an email in a blink of an eye, we are looking for someone who stands out in the sea of applicants. Show us you care as much as we do.

Thank you to all who apply, however only successful applicants will be contacted for an interview.

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