Customer Service Rep Job

Nannies on Call, an upscale boutique company with branches in Vancouver, Edmonton, Calgary, Victoria and Toronto, has an opening in the downtown Vancouver office for a customer service representative/booking agent with an upbeat, outgoing personality. This is an entry-level position with opportunity for both mentorship and growth — in a fun, young company with genuine clients you’ll actually care about.

We’re looking for:
*An impeccable phone manner (natural ease and ability to connect with clients)
*A creative, outgoing, positive, “can do” nature (we are a “casual” office with a “professional” image)
*Customer service/sales experience (calm, confident and polite)
*Able to multi-task and perform general office duties (typing, computer-friendly)
*Concierge type attitude towards service (client & detailed oriented)
*Ability to work independently and as part of a team
*Excellent leadership abilities
*Great work ethic and ambition

Job Requirements:
*Respond to client and nanny requests by phone and email, providing relatable, efficient service
*Resolve problems at first point of contact, able to diffuse minor conflicts without escalating to management
*Actively recruit sales opportunities through both the inbound call center and creative initiative.

Hours:
Friday 12:30pm – 6:30pm, Saturday 9am – 5pm, Sunday 11am – 5pm, Monday 8:30am – 6:30pm.
Start Date: ASAP

Please send cover letter and resume detailing relevant experience Attn: Michelle Kelsey. [email protected]

In a world where you can send an email in a blink of an eye, we are looking for someone who stands out in the sea of applicants. Show us you care as much as we do.

Thank you to all who apply, however only successful applicants will be contacted for an interview.

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