Customer Service Representative/Booking Agent

Nannies on Call, an upscale boutique company with branches in Vancouver, Whistler, Victoria, Calgary and Toronto, has an opening in the downtown Vancouver office for a customer service representative/booking agent with an upbeat, outgoing personality. This is an entry-level position with opportunity for both mentorship and growth — in a fun, young company with genuine clients you’ll actually care about.

We’re looking for:

  • An impeccable phone manner (natural ease and ability to connect with clients)
  • A creative, outgoing, positive, “can do” nature (we are a “casual” office with a “professional” image)
  • Customer service/sales experience (calm, confident and polite)
  • Able to multi-task and perform general office duties (typing, computer-friendly)
  • Concierge type attitude towards service (client & detailed oriented)

Job Requirements:

  • Respond to client and nanny requests by phone and email, providing reliable, efficient service.
  • Resolve problems at first point of contact, able to diffuse minor conflicts without escalating to management.
  • Actively recruit sales opportunities through both the inbound call center and creative initiative.
  • MUST have lived in and have vast knowledge of Toronto’s neighbourhoods & city districts.

Full time position:

Monday – Friday 6am – 2pm

Start Date: July 1 – 15th

To view our website and see what we’re about, go to:

Please send cover letter and resume detailing relevant experience by email or fax attn: Susan to: 604-648-8362 or to: [email protected]

Please note, only candidates meeting our requirements will be contacted – Thank you!

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